Yabber was created by the Rockstead team to satisfy a distinct need in the audit and process improvement space, specifically in customer contact centres. Having the experience of helping various companies including banks and reviewing call centres in the UK, Ireland and across Europe over 5 years, we recognised the need to find a technology solution to enable a more analytic approach to support our clients.

We brought in experts from the global customer service, compliance and contact centre environment to build on the existing infrastructure and that resulted in us creating a new business with a new brand – Yabber.

Yabber
[def: chat, converse, listen, discuss]

A powerful tool to monitor 100% of your customer interactions (the current industry average for call monitoring is less than 5%)

  • Transfer customer interactions into accurate written format in most business languages
  • Analyse 100% of transcribed data to measure what is being said and not
  • Obtain insights into compliance risks, complaints and sales
  • Deliver analytical outputs and meaningful insights into your customer engagement
  • Evaluate critical customer interactions on customer vulnerability
  • Deploy a consultative approach to remediate and optimise performance

See what Yabber can do for you

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