Yabber was created to satisfy a distinct need in the audit and process improvement space, specifically in customer contact centres. Having the experience of helping various companies including banks and reviewing call centres in the UK, Ireland and across Europe over 5 years, we recognised the need to find a technology solution to enable a more analytic approach to support our clients.

We brought in experts from the global customer service, compliance and contact centre environment to build on the existing infrastructure and that resulted in us creating a subsidiary business with a new brand – Yabber.

Yabber
[def: chat, converse, listen, discuss]

A powerful tool to monitor 100% of your customer interactions (the current industry average for call monitoring is less than 5%)

  • Monitors calls, webchat, bots, email, social media
  • Scores against identified compliance criteria
  • Provides meaningful MI
  • Can measure customer service levels
  • Fully supported and flexible to meet your needs
  • Available in 79 languages

See what Yabber can do for you

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